Bel Residence
+ 79
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Datos clave
Check-in a partir de: | 14:00 |
|---|---|
Check-out antes de: | 10:30 |
Mascotas | No se admiten mascotas |
Niños | Los menores son bienvenidos en este hotel |
Servicios
Wifi
Estacionamiento
Aire acondicionado
Transporte del aeropuerto
Alberca
No fumadores
Bel Residence: opiniones
Opiniones de 
Viajero anónimo
Comentó el: 12 jun. 2026
Viajó en: junio de 2026
Good size room and comfy bed, good shower, didn’t use the pool. The room had a weird smell but opening the windows and turning on the AC helped a bit. The staff at check-in and checkout were very nice.
Viajero anónimo
Comentó el: 28 sep. 2025
Viajó en: septiembre de 2025
Bel Résidence was a nice oasis away from the bustling old town. Only a 20min walk from the ferries to islands and walkable to old town as well. Staff were incredible nice and accommodating. The coffee was great too!
Parejas
Comentó el: 11 oct. 2024
Viajó en: octubre de 2024
Full of bed bugs
HOTEL HAS BED BUGS
We have stayed 1 night at this property instead of 2 we had booked due to the BED BUGS that were in this hotel room.
During first night, my partner woke up at 3am because of the bites, and we found multiple of bugs/fleas not knowing it was bed bugs at the time. In the morning, since the reception does not work through the night, we addressed the issue and were told by the receptionist the bugs are because of the pool that is outside.
The pool has nothing to do with this, because it seems that hotel is already aware of the issue as the receptionist mentioned ‘other guests had this problem too’ and that cleaner is spraying some sort of chemical spray and once we checked in window was wide open, which left me wondering if they did this so that the smell goes away by the time we check in.
If you’re not familiar with this issue, let me tell you how horrific it is. You simply can’t sleep, because once the lights are turned off, those bed bugs will be sucking your blood and they do this in clusters or lines. My partner has over 80 bites, which you can see in the pictures as well as the pictures and videos taken of the bugs itself inside our (03) room. Obviously I haven’t included pictures of intimate areas that have also been bitten.
Another thing, there is a high chance of you brining them home, as a bugs or eggs that hatches in 6 days so your home could be full of them as well.
Hotel does not take serious action towards this issue whatsoever, they don’t seem to care if they only spray it with something and expect the issue to be gone. YOU NEED PEST AND INSECT CONTROL to deal with this.
Also, on the second day when we packed and left, cleaner ‘cleaned the room’ and didn’t even bother changing LINEN which was covered in spots of blood due to the bites.
Hotel manager did offer full refund over the phone, as receptionist failed to apologise or offer solution, and she stated, since we are checking out tomorrow (in another day) we might as well stay as there are no empty rooms and there is nothing she can do.
However, we simply couldn’t imagine staying, if in one night only, 80 bug bites appeared. We booked another hotel and refund is simply bare minimum one would do if this happened.
Hotel manager tried to cover behind ‘booking system problems’ and had cancelled our stay saying she had to come up with something to issue refund, meaning our booking shows as guest no show, preventing us to leave a review as if we didn’t check in. Again, another proof they don’t care of the problems they have.
We have stayed 1 night at this property instead of 2 we had booked due to the BED BUGS that were in this hotel room.
During first night, my partner woke up at 3am because of the bites, and we found multiple of bugs/fleas not knowing it was bed bugs at the time. In the morning, since the reception does not work through the night, we addressed the issue and were told by the receptionist the bugs are because of the pool that is outside.
The pool has nothing to do with this, because it seems that hotel is already aware of the issue as the receptionist mentioned ‘other guests had this problem too’ and that cleaner is spraying some sort of chemical spray and once we checked in window was wide open, which left me wondering if they did this so that the smell goes away by the time we check in.
If you’re not familiar with this issue, let me tell you how horrific it is. You simply can’t sleep, because once the lights are turned off, those bed bugs will be sucking your blood and they do this in clusters or lines. My partner has over 80 bites, which you can see in the pictures as well as the pictures and videos taken of the bugs itself inside our (03) room. Obviously I haven’t included pictures of intimate areas that have also been bitten.
Another thing, there is a high chance of you brining them home, as a bugs or eggs that hatches in 6 days so your home could be full of them as well.
Hotel does not take serious action towards this issue whatsoever, they don’t seem to care if they only spray it with something and expect the issue to be gone. YOU NEED PEST AND INSECT CONTROL to deal with this.
Also, on the second day when we packed and left, cleaner ‘cleaned the room’ and didn’t even bother changing LINEN which was covered in spots of blood due to the bites.
Hotel manager did offer full refund over the phone, as receptionist failed to apologise or offer solution, and she stated, since we are checking out tomorrow (in another day) we might as well stay as there are no empty rooms and there is nothing she can do.
However, we simply couldn’t imagine staying, if in one night only, 80 bug bites appeared. We booked another hotel and refund is simply bare minimum one would do if this happened.
Hotel manager tried to cover behind ‘booking system problems’ and had cancelled our stay saying she had to come up with something to issue refund, meaning our booking shows as guest no show, preventing us to leave a review as if we didn’t check in. Again, another proof they don’t care of the problems they have.
Respuesta del hotel
Comentó el: 17 oct. 2024
Dear Kamile,
Thank you for sharing your feedback.
We take every guest's experience seriously, and we regret that your stay did not meet your expectations.
At our hotel, we are proud of our 1000+ positive reviews, particularly regarding cleanliness and staff attentiveness. This was the first time we encountered such a situation, and after your one-night stay, it was challenging to confirm all details in such a short period.
As soon as you reported the issue, we took immediate steps to investigate and provided you with a refund, even though it was impossible to verify the claims at that time. Additionally, we requested further documentation, including invoices, to cover any potential costs you incurred. However, instead of providing the requested information, you left negative reviews across several platforms and encouraged your relatives or friends who have never been at our accommodation to do the same.
We believe in transparency and stand by our actions. While we could have paid the amount you requested immediately, we do not engage in such practices, as we are confident in the high standards of cleanliness and care we maintain at our hotel. We are committed to providing the best possible experience for all of our guests and continue to take every measure to ensure our hotel remains top-rated.
Thank you again for your feedback, and we wish you all the best in your future travels.
Best regards,
Ana Nejašmić
Property manager
Thank you for sharing your feedback.
We take every guest's experience seriously, and we regret that your stay did not meet your expectations.
At our hotel, we are proud of our 1000+ positive reviews, particularly regarding cleanliness and staff attentiveness. This was the first time we encountered such a situation, and after your one-night stay, it was challenging to confirm all details in such a short period.
As soon as you reported the issue, we took immediate steps to investigate and provided you with a refund, even though it was impossible to verify the claims at that time. Additionally, we requested further documentation, including invoices, to cover any potential costs you incurred. However, instead of providing the requested information, you left negative reviews across several platforms and encouraged your relatives or friends who have never been at our accommodation to do the same.
We believe in transparency and stand by our actions. While we could have paid the amount you requested immediately, we do not engage in such practices, as we are confident in the high standards of cleanliness and care we maintain at our hotel. We are committed to providing the best possible experience for all of our guests and continue to take every measure to ensure our hotel remains top-rated.
Thank you again for your feedback, and we wish you all the best in your future travels.
Best regards,
Ana Nejašmić
Property manager
Viajero en familia
Comentó el: 29 jun. 2024
Viajó en: junio de 2024
Nice stay
The location isn’t the good for shopping and sites as it’s a bit far from the city center.
The hotel sits on top of a hill so you get a nice forward view of Split. The hotel has a secure main door so you need to have someone open it for you or use your room key. They allowed us to check in early which was nice. There is no elevator so we had to carry our luggage 2 flights. The hotel is modern, simple and small. They have breakfast pastries and a coffee machine for guests in the morning. The hotel has a lovely fresh smell, not sure if it’s an air freshener or a candle. Our room was a nice size for 3. The bathroom sink is outside the shower/toilet area. The beds were comfortable and the shower had good pressure. There is a small fridge with drinks and snacks. On the bottom level is the pool access- it’s small but clean and refreshing and it’s been very hot here so a pool was nice.
The hotel sits on top of a hill so you get a nice forward view of Split. The hotel has a secure main door so you need to have someone open it for you or use your room key. They allowed us to check in early which was nice. There is no elevator so we had to carry our luggage 2 flights. The hotel is modern, simple and small. They have breakfast pastries and a coffee machine for guests in the morning. The hotel has a lovely fresh smell, not sure if it’s an air freshener or a candle. Our room was a nice size for 3. The bathroom sink is outside the shower/toilet area. The beds were comfortable and the shower had good pressure. There is a small fridge with drinks and snacks. On the bottom level is the pool access- it’s small but clean and refreshing and it’s been very hot here so a pool was nice.
Parejas
Comentó el: 14 oct. 2024
Viajó en: octubre de 2024
Hotel has bed bugs
Hotel has bed bugs.
Hotel management aware of the problem they have, yet doesn’t care about solving it. Even after being careful and following safety precautions not to bring them home, we have got them in our apartment now. Hotel manager has been completely ignoring all the email I’ve sent, up until the bad reviews I have left started to impact their business. Now I’m asked to delete it, and wants this to be kept privately and solve the issue without anyone else knowing.
Hotel management aware of the problem they have, yet doesn’t care about solving it. Even after being careful and following safety precautions not to bring them home, we have got them in our apartment now. Hotel manager has been completely ignoring all the email I’ve sent, up until the bad reviews I have left started to impact their business. Now I’m asked to delete it, and wants this to be kept privately and solve the issue without anyone else knowing.
Respuesta del hotel
Comentó el: 17 oct. 2024
Dear Monika,
You have never been at Bel Residence, but you are more than welcome to visit us!
Best regards,
Ana Nejašmić
Property manager
You have never been at Bel Residence, but you are more than welcome to visit us!
Best regards,
Ana Nejašmić
Property manager
Explora la zona
Put Iza Nove Bolnice 4, Bacvice, Split, 21000, Croacia|3.39 km desde el centro de la ciudad
Información importante
Los menores son bienvenidos en este hotel
Ponte en contacto con el hotel para saber cómo puedes agregar camas adicionales.
Ponte en contacto con el hotel para saber cómo puedes agregar una cuna.
No se admiten mascotas
This property does not accommodate bachelor(ette) or similar parties. Please inform Bel Residence of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19). Swimming pool #1: Closed from Sun, Oct 25, 2026 until Thu, Apr 01, 2027
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